FIVE JOBS FRIDAY: The Time I Wrote Job Descriptions For 600 Hotel Employees

FIVE JOBS FRIDAY: The Time I Wrote Job Descriptions For 600 Hotel Employees

Welcome back to #FiveJobsFriday! Every Friday, I dive into one of my past jobs and how it has shaped my approach to public service.

This week, in light of the struggles facing the hospitality industry, I will tell you a little bit about the time I worked at the Four Seasons Hotel in New York City and learned so much about how private and public policies affect both management and workers. 

I am a graduate of the Cornell University Hotel School and during college, I was thrilled to land a job in the Human Resources Department at the Four Seasons Hotel in New York City. One of my responsibilities was to rewrite every job description in the hotel — for 600 employees. This project afforded me the opportunity to interview every employee: housekeepers, dishwashers, mid-level management, even the CEO. As I was re-writing the job descriptions, I realized how many unnecessary qualifications existed that stopped people from every background from having opportunities at the hotel. For example, the jobs that did not require interactions with guests still required English proficiency. This needless requirement prevented many capable and hard-working people from ever applying for the positions.

I was determined to rewrite these job descriptions to remove as many barriers as possible and craft qualifications that were accurately tailored to the needs of the role. I believe there is a place for everyone in the hospitality industry and am lucky to have a background in such a service-oriented field. I’m proud to have worked at the Four Seasons NYC – who right now is giving free rooms to medical workers on the front lines – and that they still use the job descriptions that I wrote in their New York hotel!

As your Ward 2 Councilmember, I plan to take this service focused and common sense approach to address the needs of our community. I believe the government should exist to remove barriers, not create obstacles. Responsible governance means promoting inclusivity and understanding the intended and unintended consequences of every policy. I am looking forward to applying this approach in Ward 2 as we work to stimulate recovery for our neighborhoods following this crisis. 

Right now, the hospitality industry in Washington, DC is taking a huge hit as people cancel trips and avoid making future reservations. DC Chief Financial Officer Jeffrey DeWitt predicts that the DC hotel occupancy rate will drop to below 20%. The tourism economy is a major component of DC, bringing in $851 million in tax revenue and supporting over 76,000 local jobsIt is my goal to restore the health and prosperity of the hospitality industry across our entire city.  
Here’s what you can do right now to help Ward 2 hospitality workers: 
– Leave a great review of your favorite hotels online
– Sign up to volunteer with Ward 2 Mutual Aid on this form
– Donate to the Workers Relief Fund which provides meals to foodservice workers
Leave a virtual tip for a waiter or bartender
Please don’t hesitate to reach out to me personally if you are struggling or have questions or concerns. 
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